Great experience! LOVED that you can take the dogs outside to get a true feel for their personality! I found the VERY BEST dog for us! They required an existing dog visit - which I appreciated - and he was a MATCH! They were honest about him being adopted and returned - and why...and we chose to adopt him anyway. We are in love and having a very smooth transition! So glad I came to look - and I'm so appreciative of their helpfulness!
They are all very nice and helped me this morning!
They make my daughter cry for two days now I need my kitten back
They make my daughter cry for 2 days now I need my kitten back
We had our English Bulldog pup microchipped today at 9:00am. Very friendly and efficient service. Thanks
Our first time to adopt a pet here. It was such a pleasant experience. The staff was friendly and helpful. They are an asset to the organization. The facility was clean. The adoption process went smoothly.
Excellent service. They were kind, courteous and professional. Answered all my questions.
The intake person was very efficient handling all the paperwork and handling my kittens in to their pet kennel. Very nice and personable
Looking for another precious dog to love. I know the right one will come. Izzy is great! She brought several dogs for me to see. She’s very patient and nice!
Great experience and super sweet girl that helped us at the front!!
I have an appointment this morning for my dogs and cat registration, The people who help me were very polite and answered all my questions, always I receive a good customer service, thanks
Could not have been nicer or more helpful. Walked us through the process and put us at ease . We adopted Bert and so far it's a win win for everyone
I went to see a cat today for adaption. I have never had a pet before so this was big deal to me. I was very excited! However, when I had questions about the cat, the front staff, one on the computer, was not friendly. I did not know the cages were combined so I thought that cage did not have a number. I tried to tell her, but instead, she decided to verbally go back and fourth with me about the cage having a number. It was frustrating because all she had to do was come and show me, since it was my first time there. I guess I expected a little more help since I was a guest/customer. However, another staff with a uniform did come and show me and I am grateful for that. She showed excellent customer service. Very helpful and professional.
Nice place, the animals seem healthy and happy. Got my kitties their city license and the process was quick and painless.
my experience was disappointing especially with the bad treatment given to people by the front desk staff, I was there with my daughter to adopt a Siberian Husky and the girl at the front desk did everything possible not to bring him home, I do not know what happens with these people but the treatment with the public is terrible, I left there very disappointed and without the dog 😒😔
The staff was very welcoming and kind. Their interaction with the dogs was the same and very loving while being gentle. I am very glad to support their great cause.
We adopted an adorable ginger kitten. The experience started off a little rough. The person that took us back to the cat room, was cold and definitely not interested in answering our questions and seemed not to know anything about the cats or kittens. We had not been there before so it was all new to us. Fortunately, I had been to their website which was able to get some information on the kittens and cats there. I asked about volunteering. They are not taking any new volunteers. The cats and kittens were so sweet, but the web descriptions were incomplete, no history information and in some cases negative. Once we decided on our kitten, the front desk staff were wonderful! The Shelter gives basic medical care and immunizations and the overall cost was much lower than other organizations. They need to leverage volunteers to help socialize the pets, take pictures and give more complete descriptions. Overall it was not a bad experience, but not a great one either.
Everyone was great.
Great personal service, healthy animals and a clean facility. Looking forward to adopting our kitten there soon!
Adopted our second fur baby from the shelter today. Great service, friendly and knowledgeable staff. I really appreciate the work they do for animals and our community!
The Staff at Richardson Animal Services were very accommodating and quick to share all the information they had on their pups. I particularly love that you have the opportunity to take the dogs outside of the shelter on a walk or to the dog park attached to their parking lot. It allowed the dogs to relax a little and get away from the noises and smells so that we could try to bond. I am so happy to say that that I found our newest fur baby on my first visit! If you see a pup you are interested in at the shelter, I know their Staff will do everything they can to help you! Customer service was A+!! This is the easiest adoption process I've experienced!
Came home with an amazing cat that I’m in love with. I do wish there was more assistance but otherwise great experience.
really great place, got two beautiful fur babies from them today
Just adopted an adorable bunny. The process was painless - fast and easy!
I’ve adopted 2 pets, Sulley the cat and Rose the dog (now Rosie Rose Fingers), from Richardson Animal Shelter. I’m so grateful we have this Shelter for our community. Thank you to all the Richardson Animal Service employees that make this place great.
I definitely was upset with the fact that i was met with such coldness . There’s was no small talk to make it any easier. Customer service definitely needs to be worked on bc it’s super hard already having to make the decision to surrender a pet but being greeted by someone that can’t seem to give a crap makes it so much worse. Like do you genuinely care about these animals ? Please work on that 🥺 i get you need tough skin but not all the time try some compassion and sympathizing .
I adopted a cat here back in December which was a a good experience. Today I went in to get a dog. We moved into a house and I finally have room for one. I adopted a 4 year old German Shepard who is so sweet and already fits right in with the family. We had zero help with the dogs. No one helped us get greeted to them. My daughter who just recently got an apartment came with us as she wanted a cat to keep her company in her new place. She was told “you don’t have an appointment so you can’t get that cat it’s not fair to the people coming in the morning” so they made an appointment first thing tomorrow morning, then they were told they still can’t get the cat because our appointment was over 11 minutes ago.... uhm what? She was there with us at our appointment. Maybe if we had more help with the animals we wouldn’t have gone 11 minutes over 🤷🏻♀️ Also the same guy who was a complete dick to them is the one who checked us out and ignored us for a good 10 minutes straight. I barely heard him say “ok I just need your license” like what. I know it’s a shelter and you only have so many people to work there but golly what a crappy experience. Happy I have my new dog home with me. As well as my cat but the humans here suck.
I had a very great warm welcome they was very helpful and also Dave was great and went above and beyond
Thanks to Marshall Mayfield for his help in our search for a new dog.
If you didn’t already know, the staff at Richardson Animal Services is incredible. They were helpful and patient and helped us find the right fit for our family. Take advantage of their knowledge and help and always ask who their favorite animal is:). So many great animals get overlooked. Thank you all so very much. We love Sadie.
The staff was AMAZING! Literally the best people. I got to take home the sweetest little pup and it was the best decision I made 🤍
Great service thank you for all the stuff
They were so kind and patient with us and our dog.
The staff was super friendly and helpful. Was a wonderful experience and was easy process. Was great being able to spend alone time in the meeting room and had privacy to see how dogs would react to each other with just us. A truly great and wonderful experience.
First time to the shelter and was a very pleasant experience, staff was very helpful. We adopted a 5 year mix breed male dog that just couldn't be any sweeter.
Thank you for the opportunity of adopting our new family member. You guy are awesome.
Great experience! It was very easy and convenient to make an appointment online. I showed up at my time slot and called to let them know I was there. I was looking at adopting a kitten and was pleasantly surprised they had a lot and you can take it out to play with it! I found the one and getting her settled in her new home. The kennels were clean and staff was nice, quick, and efficient. Thank you again!
The staff was very friendly and helpful. The area with the dogs was very clean. They have a lot of sweet dogs.
I was pretty much treated as if I were invisible until 10 minutes after my appointment time. The girl at the front desk needs help with customer service. She told one of the men at the front desk that it wasn’t my appointment time yet because I arrived about 10 minutes early. All 3 people were helping 1 customer for most of the time I was waiting. If you don’t want anyone to surrender pets to you then maybe you should take that service off your website. I was sent emails and text saying if I were 10 minutes late I’d have to reschedule so I got there a little early. The man that finally helped me was very pleasant and helpful. I won’t recommend anyone to your shelter which is very sad.
I loved the place. It's clean and the animals are well cared for.
I am very grateful for Richardson Animal Service for taking my dog to the shelter when she got out one stormy night. They texted me the next day and we’re very nice when my daughter picked her up. I would rate them five stars.
Terrible bedside manor and customer service or the intake staff (female) today. I was already upset because of the small bond I started with the kitten I was bringing back. I was told I had 5 days to be able to bring the animal back. To be honest, it was my fault for taking a kitten on without remembering the responsibility and the amount of attention required. I had adopted the kitten thinking it would be an easier transition for my adult cat to adjust. The kitten cried non stop and when I finally allowed the kitten to sleep with me, it stayed up the entire time trying to play and meowing periodically. I told the intake lady that the “credit” they give (and advertise as one of the perks if you return, ‘if things don’t work out’) to let it be a donation. (Because in my mind, I’m not going to re-adopt soon, as I obviously wasn’t ready and being in an apartment it wasn’t the wisest decision) The intake lady decides to follow that up with “you’re on a DNR list and won’t be able to adopt with us again” matter of factly. I found it rude, callous, unnecessary, and overall poor customer service. I legit damn near cried when I came up to the counter to surrender the animal. The whole experience was rough and I think compassion goes a long way. The only comfort I got from the experience, ironically was when she was being almost a smart aleck (which I didn’t view smart aleck until the snarky DNR) and saying that the kitten will be adopted “tomorrow”. As I was telling the kitten as I was at the counter, he will find his forever home and be loved. It’s unfortunate that this experience has left me not wanting to adopt ever again and definitely not donate to Richardson Animal Services or suggest it as a place to find your furever baby. I can also agree with the other reviews of it not being the cleanest place. I will say two positive things, when I adopted the intake lady did be honest about one of the kittens having ring worm. I was appreciative of the truthfulness. The supervisor seems to be a caring individual even though I didn’t have an interaction with him. Maybe the staff is used to seeing horrible things happen to animals they have little faith in humankind, but that doesn’t mean that losing all empathy for the human race qualifies you to work in a position that requires customer service skills.
I love the place it looks very clean and well cared for however the dogs area are extremely stinky, I highly recommend that shelter use the cheap white vinegars and just spread down the dog area once a day, it will keep the smells at bay.
Staff is nice and helpful. I made adoption appointment and was directed to the cat room where I spent my allotted 30 minutes. All the animals seemed well kept, but in need of attention (to be expected, you would be too if you had to live in a cage), and the cages were clean. At the front desk as I was leaving, I saw a sign saying wash your hands between handling each animal. That seems like it might be a good idea, but since I had not known about it before, and I don't think there was a way to do so in the cat room, I had not done it. I don't think the COVID-induced appointment schedule is necessary anymore. Betting it will be dropped soon.
Adopted a furbaby today <3 Nice staff!!
You guys were beyond nice.... Your mission to get those pets a home... You more then fulfilled it.... Looks like a pet daycare... Fast and easy... Thank you'll
Once one 'figures out' the procedures, getting dog license is a simple procedure. Folks at Richardson Animal Services are very friendly and helpful. However, I DO wish the 'old' way of getting pets vaccinated AT the COR Animal Services was still in effect.
My last minutes with my dogs with rough with a volunteer/employee beating me with questions not giving me the chance to answer. he was very pushy and rude. I broke down leaving and was able to talk to another volunteer who was very understanding and nice with me. I get that this is an everyday thing for you so whatever but it’s a rough day for a lot of people who come in.
Wonderful staff and faculty. Adopted my second kitty.
Absolutely terrible, several cages had fecies on the floor staff was unfriendly and a little threatening.
Your people are rude and disrespectful
Compassionate and caring! Our first time to visit the shelter for euthanasia services. Both gentlemen I dealt with made a very difficult visit go as good as it possibly could given the circumstances of having to put our sweet kitty, Nadia, to sleep. Thank you so much!
Very efficient and compassionate.
Very efficient and animal was clean and well cared for
People are great, the stray kitten that almost got run over is in good hands.
Wow, what a well-organized operation. Information on the website is complete and up to date, making it so much easier to decide which animal to adopt and telling you what to do to prepare for your new family member. They sent me home with all sorts of tips, coupons, and kitty treats. Wish all shelters were run so well. Heck, I wish all businesses I deal with were as helpful.
10/10 service, maintained social distance, and kept the place so clean
Y’all were super nice we love Chiquita so much we will definitely refer y’all to family looking for family pets
I love this shelter, but always leave sad
This shelter is really set up great for cat adoptions with a separate room, full of cat toys & activities. We we free to take any cat out and interact with it. Adoption paperwork was very quick and efficient. The staff there was very professional and nice. This was a radically better experience than Plano Animal Services, I highly recommend the Richardson facility!
You were very kind and empathetic.
Everyone was very nice and helpful.
The lady in there was a little unwelcoming but the guy was perfect in helping and providing services
Richardson Animal Services has a great staff both inside and those that man the vehicle. I have been lucky enough to deal with both several times. Today I was there to have a rescue dog microchipped and the gentleman that took care of that was very gentle with the frightened rescue and had everything completed in less than 15 minutes.
We visited the Richardson Animal Shelter as a learning experience for a Girl Scout troop. As soon as we walked in the staff was very nice and professional. They greeted us and told us the plan. Our tour guide Josh was excellent! He showed us around and explained what each room was for. He was very patient with the girls and answered all their questions in full detail. The girls really enjoyed getting to see all the cats and dogs and can’t wait to go back to volunteer. We all had a great experience!
Our kitty is perfect 🤩 we love her such a perfect fit for our family
Very easy. Took about 10 minutes to get a new license for my new dog.
Super helpful staff! Thank you so much for all of the assistance and for making things so easy.
Great people! Lots of dogs. I was allowed to take a dog out for a walk to their little dog park. Unfortunately, the dog I was really interested in had been adopted the previous day. Will definitely be going back.
Great experience!! Super friendly and encouraging!
Exceptional service! Great people. THIS is the way all city shelters should be run!
This is the most convenient and place for adoption with the kindest staff. I am delighted with my adoption as well.
Very nice facility. Very clean. The dog kennels each have their own doggie doors to the outside. The staff are excellent! Very helpful and patient. Adoption process smooth.
1-voice message is not answered 2- phone call, generated thread of emails, which did not address my need 3- communication is broken down. Sorry for this experience
Great experience. Quick process, very reasonably priced. Very personable staff. Highly recommend them.
everything was super!!!!!!
The young lady at the front desk was ver efficient. She said I could take all the time I wanted to say goodbye. The other young lady who came to take my girl back was also very efficient. They were both kind and caring. This is a wonderful service for Richardson residents.
It was easy and smooth. I got my cat and all the related medical records.
They are nice service
Great experience. Staff was very professional and friendly thru out the adoption process. I will recommend my family and friend's any time.
was nice and answered all of my questions When you open to the public please notify us. Thank you
Very good service . I really appreciate for the amazing service. Thank you so much.
The gentleman that helped me was excellent. He took care of all the paperwork for my three dogs and didn't forget anything. He also updated my file with the correct contact information. Throughout his interaction with my dog, he put out a confident and kind energy that my dog picked up on and relaxed.
Adopting from the shelter was a great experience. The staff was knowledgeable, friendly and efficient.
Website was easy to navigate, appointment was simple to book, staff was very helpful and had easy-to-access info on all pets up for adoption. Was able to make the right choice for my family and got an amazing dog in just under 30 minutes!!
Got my cat microchipped today very quick and easy very nice staff
Dahilah was great! She was very informative even though I didn’t find my dog that I was wanting. She made the experience a great one. She even laughed at my embarrassing joke. About her name.
Everyone during the week has really been helpful and professional I had a problem with the girls on the weekend that's when I called and got the managers phone number
Amazing service! They truly want the best for the animals.
I certainly did not expect my surrender experience to be that east and simple. The staff was awesome and very friendly. Sorry did not get the name of the gentleman who handled the surrender but he did an excellent job and was extremely friend and welcoming. An amazing experience! Thank you!
The staff was extremely helpful and informative. Unfortunately we were not able to find a dog today. We will probably return another day and look. Also the kennels were very clean and the dogs were very healthy looking.
My visit was as pleasant as my phone call to schedule the appointment. Josh was attentive and helpful and didn’t rush showing me around. I was provided ID# to follow up on pet I had interest in. I will keep praying and checking in there just based off my positive experience.
Everyone was Outstanding @ The City of Richardson Animal Shelter! Thank you so much!
I had an amazing experience, as always. The Richardson Animal Shelter is always clean and the animals are well cared for. Polando allowed me to visit with little “Hopper” and went over his health info with me. I really appreciate the excellent service that our City provides.
Staff is very friendly, I got my very own kitty from here! very helpful and they gave me a cardboard crate on the house ❤️. Definitely recommend! 😁
The staff worked with me very well. I adopted a dog and all is well.
It was good, not the best, but good! I wish they could host events, even though I know they’re only a shelter. And it saddens me because i’ve been looking to adopt a kitten from here for about 5 months and everytime i go on the website or call, they don’t have any. It lets me down, but I hope they’d have some in store soon.
The staff at Richardson Animal Services was extremely courteous, personable, and helpful. They answered questions I had about my new little buddy. He has settled comfortably into our home & is my new exercise partner!! Thank you Richardson Animal Services!!
We adopted Jenny. The staff was very nice. She is settling in our home very nicely.
We adopted Jenny yesterday. She is settling in to our home very well.
We are thrilled with the new addition to our family! The staff was super helpful and allowed me some extra time with Maggie before we took her home
We had our puppy micro-chipped today. Our appointment was right on time. The staff members were very nice and were very kind to the puppy. The service was quick and easy.
Shelter staff, Derek and Dahlia were friendly, courteous, and very helpful when we visited the shelter. We found the shelter to be clean and roomy for the dogs. We are so happy to have adopted our sweet forever pup!
Thank you for all the help
Everyone were very nice.
I was sad to take in a stray. Izzy relived me of my concerns. She was positive and pleasant. I so appreciate what you folks do.
Staff was super friendly, and facility really well kept... made everything allot easier! Thanks again.
The time I spent there was good. I got to spend as much time as I needed to view all the pets. The Staff member was also very helpful, giving me as much information as available about the pets I asked about. I just do not like having to make an appointment. I have looked for pets before the appointment requirement and was never there with more than one other person looking. We are shopping at stores now. Why can't we resume dropping into the animal shelter when we want. We are now used to masking and keeping social distance. We would still do that as long as necessary.
Always pleasant and helpful. They clearly care for their animals.
I made my appointment for 530pm and showed up early. Once the people left they let me in to visit Allie the dog I wanted to see. The staff answered all my questions and were very helpful. I decided to take Allie home that day. Would definitely recommend Richardson Animal Shelter!!
Very friendly made me regret giving my little boy up
These guys are great! Thanks again!
I was please with the service and made an additional donation to the shelter. Both Nora & Courtney were pleasant, professional & very helpful. Making an appointment online was easy & service was efficient. Thank you for doing all that you do for rescue. Ann Sury SCIWC Rescue
Staff was friendly and helpful as my husband and I considered adopting a cat and a dog. The young lady that helped us was very considerate and provided valuable information about the pets we were considering. We are hoping to go back soon with a final decision on which pets we are going to adopt.
Thry make it easy to set up an appointment and ensure a smooth adoption process. We found a wonderful new furry addition to our family.
The staff was super nice & informative!
Clean, organized and well run. This is a wonderful animal shelter and a perfect place to adopt a pet.
Friendly staff and easy adoption process. The facility is also clean and the animals are well cared for.
We were allowed to bring our mature boxer in to help us adopt an older dog that we all get along with. The young lady that helped us was VERY patient, while we brought a couple of dogs out to play with our own. She helped us by providing information about how to tell when they are going to get along after we adopt. We settled on a lab/pit mix named Ralphie. It has only been 2 weeks and they are already inseparable. We are all VERY happy with the help we received, the decision we made, and the process in general. Thank you SO much for helping us find Ralphie!
Great service and very nice and helpful. Staff and city are doing a great job!
Friendly, helpful staff. Clean environmnent
Richardson Animal Control is so nice. It’s clean and organized. The animals are well tended. The staff are friendly and great at what they do. This is a fabulous place to adopt your next forever friend, be it dog, cat, bird, reptile, or rodent.
Considering adoption We went to look at the cats and dogs. The staff was very friendly and let us play with a dog that we were interested in.
Very professional. The pet areas were clean. Was able to adopt a kitty and process went great.
We visited in hopes they had a dog we would adopt. Unfortunately we didn't find a match, but it was still a good experience. It is a well run shelter where you can tell the staff truly cares about the animals.
Always a great experience at the Richardson Animal Shelter
Super fantastic! They had all the answers to my questions about the lovely cat I got to adopt. Her name is Faith and they took very good care of her as well as the other animals in the shelter. Super friendly staff too! It was fun chatting with them while I waited for the adoption process to wrap up. Definitely would refer a friend or even go there again if I ever want to adopt more animals
Thank you for being so kind and positive.
make an appt.
I had to surrender my cat because of new rules at my apt complex. The staff was very professional.
Staff were very friendly & the place was clean. Unfortunately, I didn’t see any kitten at this time.
There aren’t enough good words about the shelter employees. They were so kind and so caring when I brought my elderly dog in for euthanasia. Thank you.
Staff very helpful. Thank You!
They were really friendly and nice. They answered all my questions kindly. It was really clean and I enjoyed visiting there.
Thank you for everything loved the staff very friendly.
Staff was extremely friendly and helpful. Answered all of my questions. Great experience!
Very friendly and excellent customer service
the staff did a wonderful job.
Very good shelter with kind people.
I saw a dog today that will be up for adoption on the 7th.I wanted to come back on the 6th to see how friendly the dog is after it settles in. I have adopted four dogs from the shelter in the past. They told me I couldn't come back on the 6th. The first car on the lot would have the first choicechoice on the 7th which is stupid. Someone could leave a car at midnight and drop his wife off in the morning. All I wanted to do was to make sure the dog is friendly before I decide to come on the 7th. I do not select pets on impulse
You have a dog up for adoption on the 7th.The manager told me the first car on the parking lot will get first choice. Someone could leave their car there at midnight and drop his wife off the next morning and they would have the first car. I wanted to see the dog on the 6th to see how friendly he is once he settles in to see if I wanted to come on the 7th. They wouldn't let make an appointment on the 6th At this rate it would be impossible to make an informed decision on choosing a dog. I have gotten sweet dogs from the shelter in the past by double checking my choice of dogs in the holding area not on impulse.
The girl who helped us did a great job of helping us realize that a dog which wasn't very friendly could actually make a great pet. We got this dog and she has adjusted wonderfully, while being as sweet and gentle as any dog could be. Every body there made the experience easy and welcoming.
Just adopted a beautiful little girl and thanks to Derek it was a great experience. Derek and Marshall answered all my questions. A big thanks to you. At the moment she is sleeping in my lap.